Mobile Insurance

You buy the phone, we'll protect it
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About Mobile Insurance

Want to buy a new phone but afraid that you might lose it or crack your screen accidently? Not anymore. TPL Mobile Insurance protects it from accidental damage or physical loss in case of theft or armed robbery. The coverage also includes damage to one’s phone screen and reimburses them.

With affordable premiums and fast claim settlement, TPL Mobile Insurance makes mobile protection as hassle-free and economical as possible.

For your complete peace of mind, get the best travel insurance that comes with:

1

The Fastest Claim Settlement

2

Unparalleled Value Added Provisions

3

24×7  call centre and Mobile App

Coverage's & Pricing

How to Buy

3 easy simple step approach

Step 1

download our app

Step 2

Provide your information

Step 3

Pay

You're Insured

How to Claim?

Claim intimation channels

Required Information/ Documents

• Invoices
• Insured Item
• Roznamcha in case of a theft claim

TPL Insurance will review your claim and approve it with 4 easy steps

Step 1

Claim intimation received

Step 2

Verify the policy and premium details with CRM

Step 3

Investigate

Claim approved!

Frequently Asked Questions

For your ease and convenience

  • What should I do if I need to make a claim?

    You are required to report the Theft/Snatching to the Police as soon as possible after the discovery of the incident and obtain a FIR or Roznamcha in support of a theft claim. After obtaining FIR/Online FIR or Roznamcha, you are required to report the theft or loss to the TPL Insurance via Call at 021 111 000 301

  • How do I make a claim?

    To make a claim you are required to provide following:

    • Claim form; duly filled, signed and stamped. (Form attached in annexure)
    • Original copy of repair invoice. (If set is repairable)
    • Vendor’s written statement specifying details of damages. (If set is beyond repair)
    • Claimant’s written statement specifying details of damages.
    • Pictures of damaged equipment with clear and readable serial number.
    • FIR/Online FIR or Roznamcha Copy of CNIC Mobile Phone
    • Insured Item if the condition is beyond repair

    Invoice Mobile phone accessories and box (Nominal amount from claim settlement amount will be deducted, in case of non-provision of the mobile phone box).

  • How do I enroll my phone in Coverage?

    1. TPL insurance mobile app
    2. Whenever you purchase a mobile phone from Daraz, you can subscribe from there for the same.
    3.  

  • Can I cover my old/existing phone?

    No, you cannot insure your old phone. You can only get insurance coverage for your new phone within 7 days of purchase.

  • Can I raise claim in case of wear and tear or any damage to my phone?

    No, only accidental damage or loss of phone in result of Theft & Snatching are covered

  • When will I get my replacement phone?

    You will not be getting a replacement phone. Instead, a cheque by the Insurance company as per settlement amount.

  • How many days do I have to file a claim for my phone?

    Claims must be reported within 7 days of the date of loss.

  • Which makes and models of mobile phones are covered?

    All makes and models of smartphones that are valued under PKR 100,000 & purchased within the Pakistan are covered.

  • Is there a limit on the number of claims I can make?

    A customer can make one claim in 12 months if it’s a single claim policy and multiple if it’s multiple claim policy in case of phone damage only. However in case of total loss or theft the claim will be paid once only.

  • Do I need a proof of purchase if I make a claim?

    Yes, you must have a proof of purchase for your mobile phone if you wish to make a claim. The proof of purchase must provide evidence that you own the phone.

  • How long will it take for my claim to be processed?

    Insurance company cannot begin to assess your claim until they have received the fully completed claim form and all the required supporting documentation. Not completing the claim form fully or not providing all the required supporting documentation will delay the assessment of your claim. Estimated TAT after complete document submission is 10 working days.

  • What are preexisting conditions?

    A condition for which medical care, treatment, or advice was recommended by or received from a Physician within a two year period preceding the effective date of coverage or a condition for which hospitalization or surgery was required within a five year period preceding the effective date.

How can we help you?

We provide the exceptional service we’d want to experience ourselves!

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